Alien Basket Refund Policy

At Alien Basket, we strive to provide our customers with high-quality digital products, including PHP source code, themes, e-books, SaaS products, graphics, videos, plugins, CRM tools, software, and more. Your satisfaction is our top priority, and we are committed to ensuring a smooth and satisfactory experience when you purchase from our platform. This Refund Policy outlines the conditions and procedures for requesting a refund for products purchased through Alien Basket.

1. General Refund Conditions

Refunds are available under specific conditions, which are outlined below. Please read these conditions carefully to understand when and how you can request a refund:

1.1 Eligibility for Refunds:

• You may request a refund if the product you purchased is significantly different from its description on the product page.
• You may request a refund if the product is defective, non-functional, or not as described.
• Refunds will not be granted for products that have been purchased by mistake or for which the buyer has changed their mind.

1.2 Non-Refundable Items:

• Products that have been downloaded and successfully used by the buyer.
• Items purchased on sale or through special promotions, unless the product is defective or significantly different from its description.
• Custom services or one-time-use products, such as installation services or bespoke software.

1.3 Time Frame for Refund Requests:

• Refund requests must be submitted within 7 days of the purchase date.
• Requests made after 7 days will not be eligible for a refund.

2. Refund Request Procedure

To ensure a smooth refund process, please follow the steps outlined below:

2.1 Submit a Refund Request:

• Contact our customer support team via email at support@alienbasket.com with the subject line "Refund Request: [Product Name]".
• Provide a detailed explanation of the issue, including screenshots or any other relevant information that supports your claim.

2.2 Evaluation of Refund Request:

• Our support team will evaluate your refund request within 5 business days of receipt.
• If additional information is required, our team will contact you for clarification.

2.3 Approval or Rejection of Refund Request:

• If your refund request is approved, we will notify you via email and process the refund within 7 business days.
• If your refund request is rejected, we will provide a detailed explanation for the decision.

3. Special Conditions for Specific Products

3.1 PHP Source Code, Themes, and Plugins:

• Refunds for PHP source code, themes, and plugins will only be granted if the product is non-functional or significantly different from the description. Customization issues or conflicts with third-party software do not qualify for a refund.

3.2 SaaS Products and Software:

• SaaS products and software refunds will only be considered if there are critical bugs or issues that prevent the product from functioning as intended.
• Usage of the product beyond the trial period or demo usage will be considered a sign of acceptance, and refunds will not be granted in such cases.

3.3 E-books, Graphics, Videos, and Other Digital Content:

• Refunds for e-books, graphics, videos, and other digital content will only be granted if the files are corrupted or unusable.
• Downloaded content that meets the description and quality standards outlined on the product page will not be eligible for a refund.

4. Dispute Resolution

4.1 Resolution Process:

• In the event of a dispute regarding a refund request, our customer support team will work with you to resolve the issue amicably.
• If a resolution cannot be reached, you may escalate the dispute to our management team by sending an email to disputes@alienbasket.com.

4.2 Final Decision:

• The decision of our management team will be final and binding.
• We are committed to fair and transparent business practices and will make every effort to resolve disputes to the satisfaction of all parties involved.

5. Additional Considerations

5.1 Unauthorized Purchases:

• If you believe your purchase was made without your authorization, please contact our support team immediately. We will investigate and take appropriate action, which may include issuing a refund.

5.2 Chargebacks:

• Initiating a chargeback without first contacting our support team to resolve the issue is against our policy. Chargebacks may result in the suspension of your Alien Basket account and the loss of access to purchased products.

5.3 Product Updates and Support:

• Refunds do not include updates or future support for the product. Purchasing a product grants you access to updates and support as specified in the product description, but a refund will terminate this access.

6. Contact Information

For any questions or concerns regarding this Refund Policy, please contact us at:

Alien Basket Customer Support Email: support@alienbasket.com Phone: +91-9654363462 

7. Policy Changes

We reserve the right to modify this Refund Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to stay informed about our refund practices.

8. Legal Rights

This Refund Policy does not limit any legal rights you may have under applicable consumer protection laws. If any provision of this policy is found to be unenforceable, the remaining provisions will remain in full force and effect.